Quality policy

Our management is committed to the introduction, maintenance and continual further development of a QM system to ISO 9001-2008.

The following principles are obligatory for our company as a result:

Customer focus

Our benchmark is 100 % customer satisfaction.
Our absolute priority is achieving the highest possible level of customer satisfaction plus high product quality.
We aim at a precise understanding of the exact expectations and requirements of our customers, at achieving full compliance with these in the quality of all the products we deliver and to make sure we deliver what we promise in every single case.

Employee focus

Our highly qualified employees work as a perfectly functional team and provide the greatest possible contribution to continually improving quality through personal initiative in their work.
The powerful contribution made by each single one of us is the decisive element in this achievement. We support each employee in this process through the provision of the information and the training required.

Safety focus

Protecting the health of our employees has an appropriately high priority in this strategy.

Environmental focus

Protecting the environment and careful resource management are for us company specifications.

Efficiency – the thrift principle

We achieve our quality by taking full account of all economic aspects and with total efficiency in the service we provide. This includes priority for the avoidance of error principle over setting faults right. We always aim to be competitive by coupling products of outstanding quality with unbeatable prices.

Continuous improvement process

In our company quality thinking has pride of place in every one of our decisions.

We are convinced that the only way of seeing to it that our company grows and gets better all the time is to sustain continuous development in a close and mutually beneficial partnership with our customers and suppliers. We make sure only top quality products are delivered – and do so through the enormous care and attention we give to the selection process and establishing our relationships on a thoroughly effective partnership basis.